Refund Policy

Our Commitment to Your Satisfaction

At Hollow Brook Coffee, we're committed to delivering exceptional quality with every order. If you're not completely satisfied, we're here to make it right.

Fresh Coffee Products

Unopened Products: We accept returns of unopened coffee within 30 days of delivery for a full refund or exchange.

Quality Issues: If your coffee arrives damaged, defective, or doesn't meet our quality standards, contact us within 15 days of delivery for a full refund or replacement.

Opened Products: Due to the perishable nature of coffee, we cannot accept returns of opened products unless there is a quality or defect issue.

Apparel & Merchandise

Unworn apparel with original tags may be returned within 30 days of delivery for a full refund or exchange. Items must be in original condition.

How to Request a Refund

Email us at support@hollowbrookcoffee.com with your order number, photos (if applicable), and reason for return. We'll respond within 1-2 business days with next steps.

Refund Processing

Once we receive and inspect your return, refunds will be processed to your original payment method within 5-7 business days. Shipping costs are non-refundable unless the return is due to our error.

Questions?

We're here to help. Contact us at support@hollowbrookcoffee.com and we'll work with you to find the best solution.

Last updated: January 2026